Terms and Conditions for Man With Van Millwall

These Terms and Conditions set out the basis on which Man With Van Millwall provides removal, delivery, transport, and related service solutions to customers. By making a booking, confirming a quotation, or allowing work to begin, you agree to be bound by the terms below. They are intended to create a clear agreement between the customer and the service provider, covering the booking process, payment arrangements, cancellations, liability limits, waste handling rules, and the legal framework that applies. These terms should be read carefully before any service is scheduled.

The words we, us, and our refer to the service provider operating the man with van Millwall service. The words you and your refer to the customer, whether acting personally, on behalf of a business, or as an authorised representative. Any quotation, booking confirmation, or instruction given by you is treated as acceptance of these terms unless we agree otherwise in writing. We reserve the right to update these terms where necessary, provided that the version in force at the time of booking will apply to that booking.

These terms are written to support a fair and practical working relationship. They are not intended to exclude any rights you may have under applicable consumer law, and nothing in them will reduce any rights that cannot lawfully be limited. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.

Booking Process

A booking for Man With Van Millwall is only confirmed once we have accepted your request and issued a booking confirmation, whether by email, message, or another written method. Before confirmation, any quotation we provide is based on the information available at the time and may change if the job details differ from the description supplied. You must provide accurate and complete information regarding the items to be moved, collection and delivery addresses, access conditions, parking restrictions, floor levels, and any other factor that may affect the service.

We may request photographs, item lists, or other details to assess the work properly. If the information you provide changes after booking, you must tell us as soon as possible. Any change may affect the price, timing, equipment required, or whether the service can be completed as planned. If we arrive and the actual work differs significantly from the booked service, we may revise the quotation, alter the scope of work, or refuse to proceed if it would be unsafe, unlawful, or impractical to continue.

Bookings are usually made for a specified date and time window, but arrival times may be affected by traffic, weather, loading conditions, or events outside our control. We aim to arrive within the agreed timeframe, but time is not guaranteed unless we expressly confirm otherwise in writing. It is your responsibility to ensure that someone authorised is present to grant access, confirm instructions, and approve any final changes. If no one is available, we may charge waiting time, redelivery costs, or cancellation fees where appropriate.

We are entitled to refuse or cancel a booking where we reasonably believe the job would involve unlawful activity, unsafe access, insufficient parking, undeclared waste, prohibited items, or any condition that presents a risk to our staff, vehicle, property, or the public. We may also decline work if it requires specialist equipment that was not disclosed at the time of booking. Acceptance of a booking does not guarantee acceptance of any request to add extra tasks on the day.

Where the service is booked by a business, agent, landlord, or other representative, that person confirms that they are authorised to act for the customer and to accept these terms. Any instruction given by that representative will be treated as binding on the customer. We are not responsible for disputes between the customer and any third party involved in the booking.

Payments and Charges

Charges for man and van Millwall services may be based on hourly rates, fixed quotations, minimum charges, fuel, distance, labour, waiting time, congestion or parking costs, and any additional services specifically requested by you. Unless agreed otherwise, all prices are quoted exclusive of any applicable taxes or charges that must be added at the prevailing rate. The final price may be adjusted if the service takes longer than expected due to factors outside our control or because the job differs from the information originally provided.

Payment terms will be stated at booking or before work begins. In many cases, payment is required on completion of the service, though we may request a deposit or full advance payment for some bookings, especially where the job is large, time-sensitive, or requires specialist arrangements. Accepted payment methods may vary and are subject to our confirmation. If payment is made by bank transfer, it must clear in full before goods are released or the booking is deemed complete, unless we agree otherwise.

Late payment, failed payments, or chargebacks may result in additional administrative fees and recovery action. If a payment is reversed after the service has been delivered, we may pursue the outstanding amount together with reasonable costs incurred in recovering the debt. You are responsible for ensuring that the payer has sufficient authority and funds to complete the transaction.

Any quote is based on standard assumptions, including normal loading access, reasonable parking, and typical handling requirements. If the job involves stairs, long carries, difficult access, assembly/disassembly, or heavy items requiring extra labour, an additional charge may apply. We will try to explain any material extra cost before proceeding, but if the issue only becomes apparent once the work has started, you agree that we may continue and charge fairly for the additional time and effort.

Discounts, promotions, or reduced rates apply only if expressly offered and may be withdrawn at any time before booking confirmation. A quotation is valid for the period stated in it, or, if no period is stated, for a reasonable time only. Once expired, we are not obliged to honour it.

Cancellations and Amendments

You may cancel or change your booking by notifying us as soon as possible. Cancellation charges may apply depending on the notice period, the amount of preparation already undertaken, and whether the vehicle, staff, or equipment have been allocated for your job. Where a deposit has been paid, some or all of it may be retained to cover losses caused by the cancellation, including wasted scheduling time and administration costs.

If you cancel at short notice, fail to provide access, are not present at the agreed time, or ask us not to continue after we have already arrived, a cancellation fee or call-out charge may be payable. This may also apply if the work cannot proceed because you have not obtained the necessary permissions, parking, permits, or building access arrangements. Any agreed amendment to the booking must be confirmed by us before it becomes effective.

We reserve the right to cancel or reschedule a booking if circumstances beyond our reasonable control affect our ability to perform the service safely or lawfully. This includes severe weather, traffic disruption, vehicle breakdown, staff illness, road closures, or other events that amount to force majeure. In such cases, we will use reasonable efforts to rearrange the booking, but we will not be liable for indirect losses arising from the delay or cancellation.

Liability and Customer Responsibilities

We will take reasonable care when handling your goods, property, and premises. However, our liability is limited to losses directly caused by our negligence or breach of contract, and only where those losses were reasonably foreseeable. We do not accept responsibility for pre-existing damage, wear and tear, defective packaging, or items that are fragile, unstable, or unsuitable for transport unless you have informed us in advance and we have agreed to handle them.

You are responsible for ensuring that all items are properly packed, labelled, secured, and suitable for transport. Unless we have specifically agreed to pack or dismantle items, you remain responsible for their preparation. We are not liable for damage caused by insecure loads, inadequate packaging, or inaccurate instructions given by you. You should take care to remove valuables, documents, jewellery, money, medications, and other personal items before the service begins.

If you ask us to move items through restricted access, narrow corridors, stairs, or enclosed spaces, you accept the risk of minor scuffs, knocks, or marks that may occur despite reasonable care. We are not responsible for damage to floors, walls, fixtures, or doorframes where access is tight unless caused by our proven negligence. It is your responsibility to tell us about any vulnerable surfaces or hidden hazards before work starts.

Our total liability for loss or damage, whether in contract, tort, negligence, or otherwise, will not exceed the amount paid for the particular service giving rise to the claim, except where law does not allow such limitation. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other matter that cannot be excluded under applicable law. We will not be liable for consequential or indirect losses, including loss of profit, loss of opportunity, emotional distress, or business interruption.

If you believe damage or loss has occurred, you must notify us as soon as reasonably possible and provide evidence, including photographs, a description of the issue, and any relevant supporting documents. Failure to do so may affect our ability to investigate the claim. Any claim must be raised within a reasonable period after the service is completed. We may inspect the alleged damage before agreeing any remedy or compensation.

Waste Regulations and Prohibited Items

Where our service involves the removal, carriage, or disposal of waste, it must comply with all applicable UK waste laws and regulations. You must disclose in advance the exact nature of any waste, rubbish, furniture, appliances, mixed materials, construction debris, or other items to be removed. We may refuse waste that is hazardous, contaminated, illegally dumped, or otherwise unsuitable for collection under our service arrangement. Waste handling may be subject to separate charges and any required disposal fees.

You must not ask us to remove controlled, dangerous, or prohibited materials unless we have expressly agreed in writing and have the lawful capacity to do so. Prohibited items may include asbestos, clinical waste, chemicals, solvents, gas cylinders, paint thinners, oils, pressurised containers, fireworks, radioactive materials, and similar substances. If prohibited waste is discovered after arrival, we may refuse collection, charge a call-out fee, or require the unsafe material to be made safe and removed by an appropriate specialist contractor.

Where required by law, we may need to separate waste types, record disposal information, or use authorised facilities. You agree to provide accurate descriptions of any waste and to cooperate with any lawful requests for information. If you transfer waste to us and the material is misdescribed, you may be responsible for any resulting fines, penalties, claims, clean-up costs, or enforcement action.

Any waste left with us for disposal is only accepted on the basis that it is correctly declared and lawful for us to handle. We are not responsible for waste that was not disclosed or for items that later prove to be hazardous. If we suspect illegal waste activity, we may refuse to proceed and may report the matter to the relevant authority where required by law.

General Conditions and Governing Law

We may use subcontractors, assistants, or replacement vehicles to fulfil the service, provided the quality of service is maintained. We may also assign or transfer our rights and obligations under these terms where lawful, but this will not affect your rights. You may not transfer your booking to another person without our prior written consent. Any notice given under these terms must be made in writing unless we agree a different format.

These terms are governed by the laws of England and Wales. Any dispute arising from or in connection with a booking, quotation, service, or claim will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are a consumer, you may also benefit from statutory rights and remedies that apply under UK law, and nothing in these terms is intended to remove those rights.

If a dispute arises, both parties should first attempt to resolve the matter reasonably and in good faith. We may ask for supporting documents, photos, or a written explanation before considering any complaint or claim. Any delay in enforcing a right under these terms does not mean that the right has been waived. A waiver will only be effective if stated in writing.

By using the Man With Van Millwall service, you confirm that you have read, understood, and agreed to these terms. If you do not agree with any part of them, you should not proceed with the booking or permit work to begin. These terms form the basis of the agreement between the parties and apply to the extent permitted by law.