Privacy Policy
Man with Van Millwall Privacy Policy
This Privacy Policy explains how Man with Van Millwall collects, uses, stores, and protects personal data relating to our customers and prospective customers. It applies to all Man with Van Millwall customers and service users in the Millwall area, including individuals and businesses that contact us to request a quotation, make a booking, or use any of our man and van or related services.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way, in compliance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us and which services you request. The personal data we may collect includes:
Identification and contact details such as your name, address, service address, and basic contact details required to communicate with you about your booking or enquiry.
Service and booking details such as collection and delivery addresses, dates and times of moves, access details, property type, and information about the items to be moved that you choose to provide so that we can plan and carry out the service safely and efficiently.
Communication records such as information contained in enquiries, quotations, confirmations, and feedback that you send to us by any communication method we make available.
Billing and transaction details such as information related to invoices, amounts due, and payment status. If you pay using a third party payment service provider, they may collect your card or bank details directly on our behalf and only confirm to us that payment has been made; we do not store full payment card details.
Technical and usage information such as basic technical information collected when you visit our website, where applicable, including pages viewed, time and date of visits, and general device or browser information. This is used to help us understand how our services are accessed and to improve their performance.
How We Use Your Personal Data
We use your personal data only when we have a clear purpose and a lawful basis under data protection law. We may use your personal data for the following purposes:
To provide our services, including processing enquiries, preparing and issuing quotations, scheduling and managing bookings, carrying out moves or collections, and communicating with you about your service.
To manage our relationship with you, including responding to questions, handling complaints, and obtaining your views about our services where appropriate.
To manage our business operations, including accounting, invoicing, record keeping, and internal administration.
To comply with legal obligations, including fulfilling tax, accounting, and other regulatory requirements and cooperating with law enforcement where we are required to do so.
To protect our rights and interests, including the prevention and detection of fraud or misuse of our services, and the establishment, exercise or defence of legal claims.
Lawful Bases for Processing
Under the UK GDPR, we must identify the lawful basis on which we process your personal data. Depending on the context, we rely on the following lawful bases:
Performance of a contract: When you request a quotation, make a booking, or otherwise ask us to provide services, we process your personal data because it is necessary to take steps at your request prior to entering into a contract, or to perform a contract you have entered into with us.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing our business, improving our services, responding to routine enquiries, and preventing misuse of our services.
Legal obligation: In some cases, we must process certain personal data in order to comply with legal or regulatory obligations, such as maintaining accounting records or cooperating with lawful requests from public authorities.
Consent: Where required by law, or where no other lawful basis applies, we may rely on your consent to process your personal data for a specific purpose. If we rely on consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
Generally, we retain customer and booking records for a reasonable period after the completion of services, to allow us to respond to queries, handle any issues or disputes, and meet our legal obligations. The exact retention period may vary depending on the nature of the data and our statutory obligations.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
Data Processors and Sharing of Personal Data
We do not sell your personal data. We may share your personal data with selected third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy and in accordance with data protection law.
These processors may include providers of payment processing services, accounting or invoicing systems, information technology or hosting services, communication tools, and professional advisers such as accountants or legal advisers when necessary.
We require all processors to handle your personal data securely, to use it only in accordance with our instructions, and to implement appropriate technical and organisational measures to protect it. They are not allowed to use your personal data for their own purposes.
We may also share personal data where required by law, regulation, or a lawful request from a public authority, or where it is necessary to protect our rights, your safety, or the safety of others.
International Transfers
Where we use service providers that store or process personal data outside the United Kingdom, we take steps to ensure that your data is protected with an equivalent level of security and legal safeguards. This may include the use of standard contractual clauses or other appropriate safeguards recognised under data protection law.
How We Protect Your Data
We take reasonable and proportionate measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include physical, technical, and organisational safeguards designed to maintain the confidentiality, integrity, and availability of your data.
While we take data protection seriously, no transmission of information or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we aim to reduce risks to a level appropriate to the nature of the data and the processing involved.
Your Data Protection Rights
If you are located in the United Kingdom or the European Economic Area, you have a number of rights in relation to your personal data under the UK GDPR and related laws. These rights include:
The right of access: You have the right to request confirmation of whether we hold personal data about you and to request a copy of that personal data, along with information about how we process it.
The right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected or updated.
The right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and there is no legal reason for us to continue processing it.
The right to restrict processing: You may request that we limit the processing of your personal data in certain situations, such as where you contest the accuracy of the data or object to our processing.
The right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests or where processing is necessary for legal claims.
The right to data portability: Where we process your personal data on the basis of your consent or for the performance of a contract and the processing is carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine readable format, or that we transmit it to another controller where technically feasible.
To exercise any of these rights, you can contact us using the contact details we make available on our website or through our usual communication channels. We may need to verify your identity before responding to your request. We aim to respond within the timescales set by data protection law.
You also have the right to lodge a complaint with the Information Commissioner's Office if you believe that your data protection rights have been infringed.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Man with Van Millwall customers and prospective customers in the Millwall area who contact us, request a quotation, or use our services, whether as individuals or on behalf of a business or organisation.
We may update this Privacy Policy from time to time to reflect changes in our services, in applicable law, or in how we process personal data. Any updated version will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
